GAMES!NC · Collapse!
Player support
Help with keys, purchases and your progress.
Do retries cost keys?
No. One key permanently opens a new eligible island. Retrying or replaying an opened island is always free.
How do free keys work?
The first 15 islands are free. After that, you receive five keys initially and five more every 24 hours, with room for ten in the free bank. Bonus keys are separate and do not expire. The key counter shows the next refill; when the free bank is full, spend a key to make room.
What does Unlock the Adventure include?
It is a one-time purchase that removes waiting for new campaign islands. It includes the existing campaign and future campaign updates within Collapse!, and the game remains ad-free. You still progress by solving puzzles. Retries are free for everyone.
How do I restore a purchase?
Use the same store account that made the purchase. On iPhone, open Settings → Purchases & privacy → Restore purchase. Allow the store to finish checking your purchase before trying again. An Apple purchase does not automatically transfer to Google Play, or vice versa.
Does restoring a purchase restore my progress?
No. Your purchase and your puzzle progress are separate. Progress is saved on your device; purchase restoration restores the paid unlock. Removing the app or changing devices can lose local progress. Contact support before reinstalling if you are troubleshooting a save problem.
How do I change the language?
Open Settings → Language. Choose Automatic or one of the languages below, including the regional versions of Spanish and Portuguese. Automatic follows your device’s supported language preferences. Your manual choice is remembered.
- English
- Français
- Deutsch
- Italiano
- Español (España)
- Español (Latinoamérica)
- Português (Portugal)
- Português (Brasil)
- Nederlands
- Polski
- Svenska
- Dansk
- Norsk bokmål
- Suomi
How do I control notifications?
Change Notifications in Settings, or use your phone’s notification settings. Reminders are optional, and rewards do not depend on enabling them.
How do I report a problem?
Include the level number, phone model, operating-system version, game version and what happened. A screenshot can help. Do not send passwords, verification codes or payment-card details.
How do I request a refund?
Use the purchase-support process of the store that handled your payment. Your statutory consumer rights remain applicable. See our Terms for more information.